Support

At Digitally Hip, we support you like you’re a member of our family - and we mean it! We put your interests first because we believe that if we serve you well, you’ll keep coming back to us. And that has proven true time and time again.

Our support mantra is:

  • prompt response
  • preventative maintenance
  • proactive planning


Service not Sales

Digitally Hip focuses on service, rather than sales of hardware and software. That way, you know advice offered by Digitally Hip is motivated by your best interests, not by the need to make a sales quota.

Your Personal IT Expert

When you call Digitally Hip, you’ll get your own personal IT Expert who becomes as intimately familiar with your business and your IT structure as if he or she were your own employee. But your IT Expert will have the backup of Digitally Hip’s many years of experience in the IT field, and there’ll always be a knowledgeable replacement available should your IT Expert fall sick or take the occasional well-earned holiday.

Rapid ResponseDigitally Hip

At Digitally Hip, our policy is to return phone calls within 15 minutes. We troubleshoot as much as possible by phone. Beyond that, we have three levels of response.

  1. Emergency!
    Your personal IT Expert or whoever in the company can get there fastest will rush to your aid.
  2. Needs Doing
    Your personal IT Expert will schedule the soonest possible date to resolve your computer issues, either online or by site visit.
  3. Planning and Preventative Maintenance
    Your personal IT Expert will arrange a mutually agreeable date to assess, discuss and resolve all your changing IT needs.

Integrated Support

Digitally Hip saves you time and money by addressing all your IT needs, including sourcing hardware, programmers and other specialized needs as you require. Your Digitally Hip IT Expert will cut through the jargon to make sure you get what you need economically and efficiently.

Free IT Assessment

Call Digitally Hip at 604.947.9141 for a free consultation. Your IT Expert will come to discuss your needs, do a preliminary assessment of the quality of your IT infrastructure, and recommend your best course of action.